Returns & Refunds
Stronics Money Back Guarantee. We are sorry that your purchase didn't meet your expectation. To assist you with your return and refund for your orders, please follow the steps below. If you still need help, you can contact our customer support team directly with your order number. They'll be able to guide you through the process.
Returns are free, subject to approval.
The approval returns process
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Submit a Return Request: Log into your account and fill out the return request form for your order.
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Review by Customer Service: Our customer service team will review your request, checking the eligibility based on our return policy.
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Approval Notification: You will receive a notification via email or through your account about the approval or denial of your return.
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Return Instructions: If approved, you'll receive instructions on how to return the item, including any prepaid shipping labels if applicable.
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Item Inspection: Once we receive the returned item, it will be inspected to ensure it meets return conditions.
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Refund Process: If everything checks out, your refund will be processed, and you’ll receive a confirmation email.
Your refunds process.
Please wait patiently for the warehouse to confirm receipt of your item(s). This usually can take up to 3-10 days, however some orders can be processed faster depending on the item you purchased. Please allow 2 - 3 days to contact us after submitting this request. And 15 days after you have returned your item for a refund.
